Frequently Asked Questions
We understand the importance of clarity in such a high-stakes journey. Don’t find the answers you need below? Reach out here. We’re always happy to listen and help.
We understand the importance of clarity in such a high-stakes journey. Don’t find the answers you need below? Reach out here. We’re always happy to listen and help.
LifeParcel offers a specialized hand-carry service, unlike FedEx which is a commercial
carrier. Our couriers maintain constant supervision of your precious parcel, using
medical-grade equipment and strict protocols designed specifically for transporting
sensitive fertility materials. This personalized approach allows us to maintain a 100%
success rate and provide peace of mind for our clients.
While self-transport is an option, LifeParcel offers expert care and specialized expertise
that's difficult to replicate on your own. Our embryologist-led team has over 15 years of
experience in complex international transport. We handle all logistics and paperwork, using
state-of-the-art equipment and protocols, allowing you to focus on your journey with
confidence. Our 100% success record reflects our commitment to your success.
All our couriers are highly experienced in international travel and receive specialized training
in fertility material handling, transportation protocols, and interacting with officials. Many
have backgrounds in healthcare, lab technology or logistics. They also complete sensitivity
training to provide compassionate, discreet service during this emotional process.
We use specialized medical-grade dry shipper containers equipped with real-time data
loggers and continuous monitoring systems to maintain the optimal temperature of -196°C
for your sensitive materials. These state-of-the-art biomedical cryoshippers are designed
to sustain this constant ultra-low temperature for up to 21 days, well beyond the typical 3-4
day duration of our transport missions. Each shipper undergoes rigorous testing and
inspection before every trip to ensure its reliability and performance.
No, your parcel will not be x-rayed, as that could potentially damage delicate specimens.
Our couriers obtain special permits to bypass x-ray machines at security checkpoints,
guaranteeing your specimen remains unharmed.
From our state-of-the-art equipment and meticulous handling procedures, to rigorously
trained couriers and our hand-carry process, every step is designed to protect the integrity
of your fertility materials. Our embryologist-led team is unwavering in our commitment to
the safety of your future family. You can read more about our safety measures on our
website.
LifeParcel adheres to industry standards by providing an International Shipping Agreement
outlining the potential risks involved and offering protection for your embryos during transit.
We take every precaution to ensure the safety of your precious cargo and have had 0
incidents of loss or damage in over 2,500 missions.
Our service fees vary widely depending on the specifics of each trip, including distance,
time of year, and current travel costs. US trips generally range from $650-$3,000, while
international trips start around $3,000. Please note that these are rough estimates. For a
precise quote tailored to your specific needs, please contact our team directly.
Our fee is all-inclusive — it covers the time and expertise of our staff in planning and
executing safe parcel delivery, shipping fees, and obtaining required legal and transport
documents. It ensures we maintain the highest standards of care and professionalism
throughout the process.
LifeParcel provides a premium hand-carry service that differs fundamentally from standard
shipping. Our fees reflect the personalized care, specialized expertise, and peace of mind
we provide through dedicated couriers, medical-grade equipment, and embryologist
oversight.
Absolutely. Your dedicated concierge will guide you through the administrative
requirements, preparing documents and coordinating with clinics to make the process
seamless and stress-free. We're here to help every step of the way.
Our team has over 15 years of expertise in international fertility shipping and a deep
understanding of customs requirements in each country we serve. We meticulously prepare
all necessary documentation and work to pre-clear your shipment when possible. In case of
delays, we'll work tirelessly to resolve the issue, keeping you fully informed.
Maintaining an unbroken chain of custody is one of our highest priorities. From the moment
your package is in our care, it remains in the hands of our rigorously vetted and trained
couriers. We use tamper-evident packaging and seals, provide real-time updates on your
package's status, and maintain meticulous documentation, including handover protocols
and signatures at each transfer point.
We deeply respect the diverse religious and cultural beliefs of our clients. Our team
undergoes sensitivity training to accommodate a wide range of needs and practices.
Whether you require special handling protocols, specific rituals, or __________, we'll work
closely with you to tailor our services. Your beliefs will be treated with the utmost respect at
every stage.
We're here for you every step of the way. Your dedicated LifeParcel concierge is available
24/7 to answer questions, provide updates, or offer emotional support.
