Privacy Policy
Privacy Policy for LifeParcel
Effective Date: October 7, 2026
1. Who we are
This Privacy Policy explains how Medical Couriers LLC, doing business as LifeParcel ("LifeParcel", "we", "us"), collects, uses, shares and protects personal information. It applies to our website www.lifeparcel.com, our quote and contact forms, and the hand-carry transport services we provide for embryos, eggs, sperm, reproductive tissue and other biological materials.
Medical Couriers LLC is the controller of the personal information described here. Our address is 86 Dean Drive, Tenafly, NJ 07670, USA. You can reach us at office@lifeparcel.com or +1-866-370-6577.
When a clinic or agency engages us on behalf of a patient, that clinic or agency may also hold the patient's information under its own privacy policy.
2. Information we collect
| Category | Examples | Where it comes from |
|---|---|---|
| Contact details | Name, email, phone number, country, preferred contact method | Quote and contact forms, email, phone, WhatsApp |
| Mission details | Sending and receiving clinics, pickup and delivery addresses, dates, flight and routing details | You, your clinic or agency |
| Specimen and health-related information | Type of specimen (embryos, eggs, sperm, tissue), number of straws or vials, storage conditions, clinic documentation | You, your clinic or agency |
| Identity and travel documents | Patient name and date of birth, copies of passports or other ID, release and consent forms required by clinics, airlines or customs | You, your clinic or agency |
| Payment information | Billing name and address, invoice and payment records | You, through our secure payment platform (Biller Genie) |
| Communications | Emails, call records, WhatsApp messages, notes from conversations | You, our team, our phone and messaging providers |
| Website and device data | IP address, browser and device type, pages visited, clicks and scrolling, referring site, approximate location | Cookies and similar tools on our website (see section 6) |
Payments are made on Biller Genie's secure platform. We receive confirmation and invoice records.
We do not send newsletters. We will only send marketing messages if you ask to receive them.
3. How we use information
| Purpose | Information used | Legal basis (EEA/UK) |
|---|---|---|
| Prepare quotes and answer questions | Contact and mission details | Steps before a contract, at your request |
| Plan and carry out transport missions | Mission, specimen, identity and travel documents | Performance of a contract; explicit consent for health-related data |
| Meet airline, customs, import and clinic requirements | Identity documents, specimen documentation | Legal obligation; explicit consent for health-related data |
| Invoice and collect payment | Payment information | Performance of a contract; legal obligation (tax and accounting records) |
| Keep you updated during a mission (GPS and temperature reports) | Contact and mission details | Performance of a contract |
| Run, secure and improve our website | Website and device data | Legitimate interests |
| Measure and improve our advertising | Website and device data | Legitimate interests; consent where the law requires it |
| Handle complaints, claims and legal requests | Any relevant information | Legitimate interests; legal obligation |
We do not use your information for automated decisions that have legal or similarly significant effects on you.
4. Sensitive information
Some information we handle is sensitive: details about fertility treatment and reproductive specimens, and copies of identity documents. We collect it only because a transport mission cannot happen without it.
- We process health-related information with your consent. Where a clinic or agency provides it, they confirm they are allowed to share it with us.
- Only the team members working on your mission, and the courier carrying it, can access it.
- We share it only with the parties a mission requires (section 5), and only the parts each party needs.
- You can withdraw consent at any time. If a mission is underway, withdrawing may mean we cannot complete it.
5. How we share information
We do not sell personal information, and we do not share it for cross-context behavioral advertising without your consent.
To carry out a mission we share information with:
- Sending and receiving clinics, and your agency if you use one, to confirm the specimens, timing and paperwork.
- Airlines and airport staff, to book travel and arrange screening without X-ray.
- Customs, border and import authorities, when a country requires permits or declarations for biological materials.
- Our couriers, who carry the mission from pickup to delivery.
We also use service providers that process information for us under contract:
| Provider | What they do for us |
|---|---|
| monday.com | Hosts our quote and contact forms and stores the requests |
| Biller Genie | Invoicing and secure online payments |
| Google (Workspace, Analytics, Tag Manager) | Email, documents, website analytics |
| Microsoft Clarity | Website usage analytics, including session replays of clicks and scrolling |
| Meta (Facebook Pixel, WhatsApp) | Advertising measurement; WhatsApp chat with our team |
| CallRail | Phone call tracking and call records |
| Namecheap (EasyWP) | Website hosting |
We may also disclose information when the law requires it, to protect people's safety or our legal rights, or as part of a merger, acquisition or sale of our business. Any buyer would have to keep protecting it as described here.
6. Cookies and tracking tools
Our website uses cookies and similar technologies. By continuing to use the site, you agree to their use as described below. You can block or delete cookies at any time in your browser settings, and you can opt out of specific tools using the links in the table.
| Type | Tools | Purpose | How to opt out |
|---|---|---|---|
| Strictly necessary | Website hosting and security, page cache | Make the site load and stay secure | Cannot be turned off |
| Functional | WhatsApp chat button, language switcher (GTranslate) | Chat with us, read the site in your language | Browser settings |
| Analytics | Google Analytics, Microsoft Clarity | Understand how visitors use the site so we can improve it; Clarity records anonymized session replays | Google Analytics opt-out add-on, browser settings |
| Advertising | Meta Pixel | Measure whether our ads lead to inquiries | Facebook ad preferences, browser settings |
| Call tracking | CallRail | Show which pages and ads lead to phone calls | Browser settings |
7. International transfers
We are based in the United States, our team works in the United States and Israel, and our missions run between clinics in more than 32 countries. Your information will therefore be transferred to, and handled in, countries other than your own, including the United States and the destination country of your mission.
When we transfer personal information out of the EEA, the UK or Israel, we rely on adequacy decisions where they exist, on the European Commission's Standard Contractual Clauses (and the UK addendum) with our service providers, or on the transfer being necessary to perform the transport you asked for. You can ask us for a copy of the safeguards we use.
8. How long we keep information
We keep personal information only as long as we need it for the purposes described in this policy, to meet legal, tax and accounting requirements, and to resolve disputes. Mission and payment records are typically kept for up to 7 years. Copies of identity documents are deleted once they are no longer needed for the mission or required by law. When information is no longer needed, we delete it or make it anonymous.
9. Security
We protect information with access limited to the people who need it, encrypted connections (HTTPS) on our website and forms, secure payment processing through Biller Genie, and service providers bound by confidentiality and security obligations. No system is completely secure. If a breach affects your information, we will notify you and the relevant authorities as the law requires.
10. Your rights
Depending on where you live, you can ask us to:
- Tell you what personal information we hold about you and give you a copy
- Correct information that is wrong or incomplete
- Delete your information, unless we must keep it by law or for an active mission
- Restrict or object to how we use it, including for marketing
- Send your information to you or to another organization in a portable format
- Withdraw consent you gave, without affecting what we did before
EEA and UK: you have the rights above under the GDPR and UK GDPR, and you can complain to your local data protection authority.
Israel: you have rights of access and correction under the Protection of Privacy Law, and you can complain to the Privacy Protection Authority.
United States: residents of states with consumer privacy laws (such as New Jersey or California) may have rights to know, correct, delete and opt out. We do not sell personal information.
To use any of these rights, email office@lifeparcel.com. We will verify your identity and answer within 30 days (45 days where US state law allows). We will not treat you differently for using your rights.
11. Children
Our services are for adults. We do not knowingly collect information from children under 16 through our website. If we learn we have, we will delete it.
12. Changes to this policy
We will post any update on this page with a new effective date. If a change is significant, we will also tell clients we are working with by email.
13. Contact us
For any question or request about your privacy:
Medical Couriers LLC (LifeParcel)
86 Dean Drive, Tenafly, NJ 07670, USA
Email: office@lifeparcel.com
Phone: +1-866-370-6577
If you are not satisfied with our answer, you can complain to the data protection authority where you live or work.